If you just don't want the items we have sent to you, you have 28 days from when you receive them to return them back to us. They must be unused and in their original condition. The returned product/s must include all of the contents including instructions and packaging. If it was part of an offer, ie buy one get one free, then both must be returned to be eligible for a full refund.
We do not cover the cost for returning the products back to us, and we recommend that you obtain a proof of postage receipt when sending the items back, as we do not accept responsibility for products lost or damaged in the post.
The cost of the initial postage paid by you for us to deliver the goods will only be refunded if you have notified us of your intent to return all of the items within the 14 days after you have received them.
Items Not Covered By Our Returns Policy
Unfortunately we are unable to accept returns on the following unwanted items:
- Products that have been personalised, made to order or customised to your requirements
- If you have made a spelling mistake on your order and it has been sent for production
- Non faulty items that are returned to us, in an unsaleable condition.
Faulty or Damaged Goods
If the product you have ordered is faulty, you have 28 days to return it back to us.
When returning the item back to us, please use the email address provided below for info.
If your item is damaged in transit, please contact us as promptly as possible and we will advise you on how to proceed. Ideally with photos too.
If you have a faulty personalised product, please send us an image of the damage including your order number within a reasonable timeframe to email@example.com, we will then advise you on how to proceed.
We will not confirm that we have received your returned parcel. Upon receipt of your items it will take up to 14 working days to process. Refunds will be made back to the payment method used to make your purchase. Refunds can take up to 5 working days to appear in your account once processed.
Christmas Returns Policy
We understand that you want to be organised and buy your presents outside of our normal returns period. Items bought from 1st November to 23rd December can be returned up until the 31st January.
Please use our email address to contact us for any support that you may need. firstname.lastname@example.org - we typically respond within 24 hours during working days.